We hope this helps answer the most common questions we get asked, but if there's something you still need to know just drop us an email to firstname.lastname@example.org
I didn't use my Tea Room Gift Voucher
We're sorry you didn't use your voucher but we did our very best to make sure that everyone knew that all vouchers due to expire during Lockdown would be extended to the end of December 2020. We sent emails to everyone who had ever ordered off our website and to subscribers, we had notices in the Tea Room windows, posted multiple social media posts and local Wigan groups shared our posts. When we were allowed to open our Tea Room doors again in July we offered the option of a take-away Afternoon Tea. Where this wasn't a suitable option, we gave every voucher a six months extension to be used online or for collection of celebration and take-away cakes
We hope you understand that we were trying to do the right thing. From July to December we redeemed 236 vouchers. You can imagine the strain that Lockdown put on our business. It has been devastating and has cost us our staff. So nearly a year on from closing we hope you can understand we can no longer offer any further voucher redemption.
I've been trying to ring you but you don't answer!
Sorry - currently we have no staff at the tearoom on a daily basis so our phone lines aren't manned. Please try sending us an email or Facebook/Instagram message.
I want to collect my order
Currently collection is not an option for us as the Tea Room is unmanned. We don't bake and decorate our celebration cakes there as the kitchen is too small.
Are you delivering afternoon tea?
Unfortunately due to Covid-19 we had to make staff redundant 😔 We no longer have the staff to make and deliver afternoon teas.
I emailed/messaged but no ones got back to me?
We're sorry! Currently we only have Vickie answering all messages, baking, decorating and delivering 🙈 Elaine is currently busy with a new baby and home schooling an 8 year old, I know for a fact she'd like to swap jobs 😂
Although Vickie aims to get back to messages on a daily basis, at busier times there can be a delay, for which we apologise. Currently we work Tuesday - Saturday.
Sundays and Mondays are our weekend so we very rarely get chance to check messages and emails as we're busy being mums 🥰
So if you messaged on a Saturday afternoon for example we probably wont pick up that message until Tuesday.
Your website says you don't deliver to my area
We're sorry, we've recently changed our delivery radius to include new areas but in turn we've had to cut a few. You may also notice our delivery rates have changed depending on how far you are away from us. We hope you understand we are a small business doing all the deliveries ourselves, and have had to price accordingly. If you're just out of our 10 mile radius and would like to enquire if we could deliver just drop us an email and we can check availability.
I want to order but my delivery date isn't on the drop down menu
Sorry! We must either be fully booked that day or on holiday/day off/unavailable. We know that's annoying sorry! We would urge you to consider a date thats close to your desired date as our cakes will stay fresh for up to 3 days after delivery. The only cake we would not advise doing this for, is where fresh cream or fruit is required, as we recommend they are consumed on the day of delivery.
I haven't received an order confirmation?
Please check your junk/spam if you have ordered on our website. If you can't find it there just drop us a quick email to check we've received your order.